Usability and support are also important. Clear signage around campus with the SSID name and basic login instructions helps first-time users. Having a documented support path—helpdesk contact, FAQ page, and step-by-step guides for common devices (Windows, macOS, Android, iOS)—reduces frustration and support load. Troubleshooting tips commonly cover updating device certificates, removing old or conflicting WiFi profiles, and ensuring the device date/time is correct to validate secure connections.